Your Legal and Account Rights — Answered
Contact our support team immediately with the transaction ID and details. We review your session logs, device history and account activity to verify. If we find unauthorized access, we reverse the transaction and secure your account. If you authorized it but want it back, depends on local law and your payment provider's chargeback window.
We retain active-account data for the duration you hold an account, plus typically two years after closure for tax, legal and anti-fraud compliance. Personal details like email and address are deleted after that retention period unless we're required by law to keep them longer.
Yes. Email our support team with your account ID and a request for your data. We compile your deposits, withdrawals, gameplay records and personal details into a file and send it to your registered email within 10 business days, free of charge.
We collect your name, address, email, phone, payment details and device information to verify your identity, process deposits and withdrawals, prevent fraud, and meet local regulatory requirements. We do not sell this data to third parties. It's used only for account operations and legal compliance.
Update your contact details in your account settings immediately. If your registered address moves to a region where access is restricted by local law, your account may be suspended. We'll notify you of any change to your access rights. Tell us before you play from a new location.
You can close your account anytime via settings or by emailing support. We process any remaining balance as a withdrawal to your original payment method within 5 business days. After closure, your account data is retained per our retention policy. Reactivation may be possible — contact support.
Open a live chat or email support with your account ID and the transaction details. Include the date, amount and payment method. We'll review your account ledger and the payment provider's confirmation. If a deposit was delayed or failed, we trace it and either credit your account or help you retry.
